Pineapple Express Delivery Service Blog – Jan 24
BC Cannabis Stores has partnered with Pineapple Express Delivery (PED) to provide next-day delivery to online customers in the Metro Vancouver area. Customers in eligible postal codes who place orders on BCCannabisStores.com between 12am and 11:59pm* will receive their cannabis products the next business day, direct to their door (no more trips to the post office).
*Next-day delivery refers to next-business day, delivering Monday-Friday. Orders placed on Fridays, Saturdays, and Sundays will be delivered on Monday.
Overview:
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Who is eligible?:
If you live in the green zone of the map below, you are eligible for PED service. However, there are a few exceptions, such as if you use a PO Box or who have a rural postal code (beginning with V0). To check your eligibility, visit our full list of eligible postal codes here.
What does it cost?:
PED’s next-day, direct-to-door delivery service is offered for the same flat shipping rate of $6 +tax that bccannabisstores.com charges on all orders.
How does it work?:
Simply shop for products, add your selections to the cart, and checkout. On the checkout page, you’ll see a couple of new fields:
Checking out:
[Screenshot of checkout page with phone number field and extra address line highlighted]
Add delivery information such as buzzer code or special delivery instructions to the [2nd ADDRESS] field.
Provided you are eligible for PED, you will automatically receive next-day* delivery!
[Screenshot of Thank you page with PED carrier highlighted]
Tracking your order:
After you place your order on bccannabisstores.com, you will receive two emails:
First, your Order Confirmation email will confirm the items that you have purchased.
[Screenshot of Shipping Confirmation email with tracking link highlighted]
Clicking this link will take you to PED’s live delivery tracker. Simply hit “Track” and view the status of your order. Please note that it can take up to 30 minutes after you receive your Shipping Confirmation email to begin seeing live tracking updates.
You will receive your first text message update when your order is picked up for delivery.
[Screenshot of first SMS]
As your delivery driver nears your home, you will receive updates.
[Screenshot of other two SMS messages]
Need to reschedule your delivery?
To reschedule the delivery timeslot provided by PED, go to the tracking and click to chat with a member of their support team. You can also use this function to update any information you may have missed (such as special delivery instructions) during checkout. PED support is available from 9AM to 10PM on business days.
[Screenshot PED website with support chat window open]
You can also simply reply to your ETA text to let the driver know that you need to reschedule.
[Screenshot of text chat with rescheduling convo]
Accepting your delivery and returns:
When your delivery arrives, please have your ID ready to prove your age (19+).
Now it’s time to enjoy your order. If, however, there’s something wrong with your order, please reach out to BC Cannabis Stores’ Customer Care Centre Support Team. They will assist you with any questions about your order or will help to facilitate a refund if necessary.
Not home when PED knocks?
If you’re not home when Pineapple Express Delivery arrives, a non-descript door hanger will be left to notify you that PED attempted delivery. The door hanger will contain details of how to get in touch with PED to schedule your next delivery. Please note that after three attempts, PED will return your package to BC Cannabis Stores’ distribution centre and you will be issued a refund.
[Image of door hanger]
Still have questions? Read our to learn more about the new Pineapple Express Delivery service.